This is a limited service-quality guarantee, not a money-back, satisfaction, lead, sales, or income guarantee. It applies only to a material failure by AMA Family to deliver an included professional service under the customer’s purchased package.
This Service Guarantee is incorporated into the applicable checkout, Purchase Agreement, Terms and Conditions, and Refund Policy.
Nature and Scope of the Guarantee
AMA Family commits to performing included professional services in a commercially reasonable and professional manner consistent with the disclosed package scope. The checkout or written order controls which services, volumes, timelines, and support obligations are included.
Purchasing one Quantum Reach package does not provide services identified as part of another package unless the checkout or a written order expressly includes them.
Covered Services
Depending on the purchased package, covered services may include account or email infrastructure setup, campaign preparation, data sourcing or cleaning, campaign loading, initial response organization, lead-delivery configuration, or recurring fulfillment. Only services expressly listed on the customer’s checkout or order are covered.
Training content, software access, templates, methods, and other digital intellectual property are governed by the Refund Policy and are not covered by this service-delivery remedy.
Professional Delivery Standard
AMA Family will use commercially reasonable efforts, trained personnel, documented workflows, and available systems to perform covered services. Delivery may require customer information, credentials, access, payment, approvals, campaign decisions, compliance confirmation, or other cooperation.
A delay or incomplete result caused by missing customer cooperation is not a material service deficiency.
Report a Specific Deficiency Within 30 Days
The request must identify the order, service, relevant date, expected included deliverable, actual issue, and information reasonably needed to investigate. General dissatisfaction or a request lacking sufficient detail may not qualify.
Correction Comes First
AMA Family must first receive a reasonable opportunity to investigate and correct a qualifying issue. The customer agrees to cooperate with troubleshooting, provide requested information and access, review proposed corrections, and allow a commercially reasonable correction period.
Possible corrective action may include completing omitted work, reperforming an affected service, correcting configuration, replacing a deliverable, or applying another reasonable operational solution.
Exclusive Limited Remedy
If a material covered deficiency cannot be corrected within a commercially reasonable period, the exclusive remedy is a prorated store credit based only on the affected service portion.
The credit is not calculated from the entire purchase when training, software, intellectual property, setup, data work, campaign work, or other components have been delivered. The credit is not cash, is not transferable, and may be applied only to a product or service Brian Anderson or AMA Family owns the rights to sell or resell, subject to any terms stated when the credit is issued.
What the Guarantee Does Not Cover
The guarantee does not cover a change of mind, unused access, lack of time, perceived complexity, failure to follow training, customer delay, missing access or approvals, inaccurate information, insufficient advertising spend, nonpayment, breach, third-party costs, platform restrictions, legal or compliance limitations, matters outside AMA Family’s reasonable control, or dissatisfaction with leads, replies, clients, sales, revenue, profit, or other business results.
Completed services and work outside the written package scope are not refundable or creditable under this guarantee.
Software, Data, and Third-Party Platforms
Software, artificial intelligence, automation, data, integrations, email systems, Meta, GoHighLevel, CRMs, domain providers, and other third-party platforms may contain errors, experience interruptions, reject activity, restrict accounts, change policies, or become unavailable. Not every defect or interruption can be corrected.
AMA Family is not responsible for third-party outages, suspensions, policy changes, data errors, ad rejection, account limitations, or provider acts and omissions.
No Earnings or Performance Promise
Business outcomes depend on the customer’s offer, market, pricing, budget, implementation, approvals, follow-up, sales ability, client relationships, competition, account standing, third-party services, customer behavior, and legal compliance.
Relationship to Refund and Cancellation Terms
The initial purchase is non-refundable after digital intellectual property is delivered or made accessible. Recurring payments already processed are non-refundable, and voluntary cancellation does not create a prorated refund or credit.
This limited service remedy is separate from cancellation and applies only when a timely reported, qualifying material service deficiency cannot be corrected. Review the complete Refund Policy for details.
Submit a Service-Delivery Request
Report within 30 days of the affected service.
200 West Park Dr, Suite 315
Peachtree City, GA 30269
